SOLACE CREATIONS

" Our home was built in the late 1960’s and the windows to say the least were “had it’, they rattled in the wind and leaked heat and cold. After a month or so of obtaining and evaluating quotes we eventually settled on Solace Creations to install our new double glazed windows – we are glad we did!! Solace Creations were in our opinion first class. They kept appointments, they delivered and installed when they said they would. Their sales team were polite and attentive and answered our numerous questions. Likewise, their installation team knew their craft, we had seven windows replaced in one day with up to eight tradesman in attendance. They were cheerful, considerate of us and professional at all times and left our home clean and tidy. We would have no hesitation in recommending Solace Creations to anyone. D&M Macquarie ACT"

" Out came the old, draughty, aluminium-framed windows and in went the classy, new (double glazed) jobs. Things went smoothly from quotation to final installation, despite the number of different people necessarily involved. The sales person was helpful - no unseemly pressure - and understood what I needed/got my requirements right. The office people knew what they were doing at each stage and provided clear communication about payments and about the scheduling of deliveries/the fitting. The young tradies who did the tough physical stuff were personable, dealt with some unexpected complexities and cleaned up after themselves. Karen (the boss) even dropped by on both of the days her tradies were on site to ensure that I was happy with things. End result: gorgeous, highly effective windows and one very happy home owner."

" We had a great experience with Solace Creations. All windows and doors in our house were replaced and we couldn't be happier with the end result. The design for the new windows and doors has made a huge improvement to the appearance of our home. We were very impressed with the tradesmen that fitted the windows and the way everything ran to schedule, exactly as outlined in the timetable provided. I wouldn't hesitate recommending Karen and her team to anyone considering double glazing."

" Wow, what service and superb customer service from this company! From the initial sale to installation, the whole process was seamless and our new windows look great. Phil, their technician came back a couple of times to correct a few minor issues - providing the same customer service as the showroom staff had shown. Karen, the owner, personally delivered our keys for our windows to our home and took us through the in's and out's of keeping our new windows in top condition. We looked at other firms that provided uPVC windows, but, Solace Creations was the clear winner with providing great after sales service and technical advice we relied upon when dealing with our new windows. We love the build quality of the windows and the double glazing performs as advertised thus far. Highly recommend Solace Creations for anyone with similar needs as ours. Glad we chose Solace."

" We love how our house has been transformed! The windows are amazing - they look fantastic, we have light everywhere, plus we have comfort. Thanks to Jen and the team - you were great. We recommend Solace to others (and we have done so already)."

" We decided to update our 40 year old windows with a double glazed solution. Solace Creations provided an excellent service and product from start to finish. From the first visit to the showroom I was taken through the various products and features available. The team kept me informed throughout the process with all milestones being met to a very high standard. I would definitely recommend Solace Creations to anyone interested in upgrading their windows."

" Everything ran to schedule and was clearly explained. Guys did a great job of removing the old windows and installation was tricky. I’ve really been enjoying the acoustic comfort and convenience - love tilt and turn - of my new UPVC double glazed windows in the south facing study and bathroom. Now the regular sub-zero nights and morning frosts have started the benefits are even more noticeable, and I can maintain a pleasant environment across the whole apartment using far less energy than previously. They look great and are so easy to keep clean! A very worthwhile investment."

" Last week, most single glazed windows in our 22 year old house were replaced with mainly tilt and turn double glazed units from Solace (with the remainder to be replaced as interior renovations occur). Quality and service are paramount to me, as time and again small businesses - which I try to support as much as I can - let me down. Solace is so different. From consultation through to installation, the service they delivered was outstanding. Hannah provided the initial vision to maximise views and functionality (including cost saving options without compromising outcomes), Karen worked to provide further helpful savings when initiating my order, and the installation crew were extremely hard working, professional, friendly and seamlessly proficient. I just love the end result: modern, classy windows that are a pleasure to look at and through, a vastly improved EER and increased property value, and all the benefits double glazing brings. I can’t thank the team enough: for their individual expertise and willingness to help us to achieve the best possible result, and the opportunity to work with some of the nicest, most professional people I have dealt with. Amazing product, superior service, and without hesitation highly recommended. We could not be happier, and look very much forward to the second phase of renovating our kitchen and bathrooms. Karen, you are to be commended for your business, your products,, and the team who, collectively and individually, have provided us with so much more than we ever expected. Many thanks!"

" We went shopping to replace all windows to double glazing, dealing with Solace Creations we experienced great Customer service, the sales rep provided us with sufficient information to ensure we choose the correct product to suit our needs. Communication was at a high standard, not only from the staff at Solace, also the owner Karen was involved in ensuring we are informed of every step prior, during and in completion of the project. We are very satisfied and recommend Solace to all interested in Double Glazing and great service."

" We just had Solace Creations replace an existing aluminium window with a double glazed uPVC unit - to see whether we would like double glazing. The process has been very easy. Solace Creations kept us up to date at each step of our journey. There were no hidden charges, they installed on the scheduled date. They took care to do a neat job with installation and to also ensure the installation was well sealed so that the window is able to perform to expectations. They are chasing up a delivery problem that was beyond their control. I can't speak highly enough about the team. Their service has literally been second to none. We love the new window and we love double glazing. I'll be a Solace Creations repeat customer. Highly recommended."

" We had a tricky job and I was very pleased when Solace Creations agreed to take it on. Even more pleased with their solution. It was an enjoyable experience, and that can't always be said when making improvements to your home. We will certainly use them again."

" Great efficient service. Offer an affordable option of double glazing that still has made such a difference. Noise reduction has been fantastic and the temperature stays more stable throughout the house (especially during the day). Installers did a great job with minimal interruption to our daily routine. Highly recommend."

" Many thanks to Solace Creations and the team from TSW who have just finished installing double glazing throughout our entire house. We have been extremely impressed with the professionalism, craftsmanship and friendliness from everyone involved. Our questions were always answered without any fuss and nothing was too much trouble. They even cleaned up after themselves as they went along. We highly recommend them."

" Solace Creations are a professional team that accommodate even the most indecisive buyer. They recently replaced all our existing windows and doors (22 in total) with double glazed glass, they were on time and extremely efficient. We are extremely satisfied with the end result. Karen's teams was fantastic and Richard's team did a great job on installation."

" Hi Karen, Bernadette and I would like to thank you and your various employees for the installation of our new retrofitted double glazed windows and doors at our home in Kambah. Your team are efficient, courteous and great to work with, from the time you did the measurements and suggested the best solutions to our various requirements through to the installation we were kept up to date with when things would happen, which they did exactly as scheduled. Nothing was too much trouble for your installers even when a few unforeseen problems arose, they sorted everything out as quickly as was possible and with no fuss. Being small business owners ourselves we appreciate the difficulties of dealing with interstate manufacturers , suppliers and transport companies and again were impressed by the service and timeliness of it all taking place, you have a great product with a great team to deliver it, you should be very proud of them all. We will have no hesitation in recommending your company and its products to anyone who is thinking of improving their homes thermal efficiency and the wonderful peacefulness these products bring when closed , as we discovered during the torrential rains this week which would normally have been most intrusive."